Customer support Manager (Mobile Games)

We are in search of a passionate and experienced Customer Support Manager to join our team. The ideal candidate will have a minimum of 2 years of relevant experience and a strong commitment to implementing effective customer support processes. In this role, you will not only lead the implementation of support tools and processes but also directly engage with our players to address their inquiries and concerns.

For which tasks (responsibilities)?

• Lead the implementation of customer support processes and tools to streamline operations.

• Actively respond to player inquiries, feedback, and issues, ensuring a prompt and professional resolution.

• Collaborate with cross-functional teams to gather insights and contribute to product improvements based on player feedback.

• Maintain a comprehensive understanding of our products to provide accurate and helpful information to players.

• Create and maintain a transparent account of our players relationship with our product and share it with the team

What kind of professional are we looking for?

• Minimum of 2 years of experience in customer support roles, preferably within the gaming industry.

• Proven track record of implementing effective customer support processes and tools.

• Strong communication skills, both written and verbal.

• Ability to respond promptly and professionally to player inquiries.

• Knowledge of community management is a plus but not mandatory.

Why do we enjoy working here?

• Competitive salaries, reviewed on a timely basis, or personal achievements and involvement in the project.

• Full social package, and medical insurance according to IT Park Moldova.

• Working in a team of talented and passionate professionals, with the ability for fast growth in professional terms.

• Opportunities for career growth in the casual mobile gaming industry.

• Five days full-time, flexible working hours.

If you are intrigued by this opportunity and meet the qualifications, please submit your resume for consideration. Join us on our exciting journey in shaping the future of casual mobile gaming!